Difference between revisions of "Forgot My Password"

Revision as of 22:41, 2 August 2011

If you forget your password:

Click the Forgot my Password link in the Login page
Enter your username
Click [Submit]
An email is sent that contains a request to answer a security question.
When the email arrives, click the link to open the web page.
Answer your Security Question to verify your identity
When you provide the correct answer, a new temporary password is sent by email
Use the temporary password to login.
You are asked to change your password.

The Username and Email address can differ, depending on the user settings defined in the My Information section of Personal Setup.

@@ Line 1: / Line 1: @@
 If you forget your password:
 #Click the '''Forgot my Password''' link in the [[Login]] page
-#Enter your [[username]] and click [Submit]
+#Enter your [[username]]
-#You will receive an email message with a request to answer a security question. Click the link to open a web page.
+#Click '''[Submit]'''<br>An email is sent that contains a request to answer a security question.
+#When the email arrives, click the link to open the web page.
 #Answer your Security Question to verify your identity
-#When you provide the correct answer, a new temporary password will be sent by email
+#When you provide the correct answer, a new temporary password is sent by email
-#You can then login with the temporary password we provide
+#Use the temporary password to login.<br>You are asked to change your password.
-#You will be asked to change your password at that time
 ===Troubleshooting===
 The [[Username]] and Email address can differ, depending on the user settings defined in the [[My_Information#Login_Information|My Information]] section of [[Personal Setup]].