Template Variables

Template Variables are used to personalize communications from the platform.

For example, instead of a generic "Dear Sir" salutation, messages can be personalized:

"Greetings Carl! You're invited to Friday nite Yappy Hour at the Dog Owners Club! Hope to see you and Bruiser there! "

About Template Variables

Template variables embedded into HTML templates provide this kind of merge capability.

Learn more: HTML Resources

HTML templates can be used in many areas of the platform:

Context	Available Variables
Email Marketing Campaigns	Template Variables in Campaigns
Email Templates and Letterheads Web Form notifications and auto-response email messages Data Policies with Send Email actions	Template Variables in Email Templates Template Variables in Service Provider Email Messages
Print Templates	Template Variable Tool
GUI Actions	Template Variables for Component Actions Template Variables for Actions Using Execute JavaScript
Emails from Workflow Templates	Template Variables in Workflows Template Variables in Email Templates Template Variables in Service Provider Email Messages

Template Variable Tool

Template variables have slightly different syntax in different contexts. The template variable tool gives you the possible variables, in the correct syntax for each context:

Email Templates	Designer > Objects > {object} > Email Templates > {template}
Print Templates	Designer > Objects > {object} > Print Templates > {template}
Actions	Designer > Objects > {object} > Actions > {action} > Type:Execute JavaScript
Data Policies	Designer > Objects > {object} > Data Policies > {policy} > [Add Action] > Send Email
Web Forms	Designer > Objects > {object} > Web Forms > {web form} > Email Notification Details
Workflows	Designer > Objects > {object} > Workflows > {workflow} > Notification Templates
Web Tabs	Designer > Web Tabs > {web tab}
Components	Designer > Components > {component}

In the Sales Force Automation application, to send Emails from Accounts, Contacts, and Prospects:

• Workspace > All Items > Templates > {template}

For Service Provider emails:

• Settings > Service Provider Settings > Manage Email Templates

Template Variable Syntax

Depending on where they are used, variables may need to be specified with braces (${variable}) or without them ($variable). (See Template Variable Resources for a list of contexts in which variables are available.)

Except for that difference, variables are standardized using the following syntax:

$objectname.fieldname

Where objectname is the name of the tab or object (Prospect, Account, Contact, etc.) and the fieldname is the name of the field (owner, description, etc.)

Second-degree Related Objects

Second-degree related objects can also be used in templates, and provide the ability to to drill down to one level of the hierarchical lookup from the object.

Second-degree related object variables are standardized using the following syntax:

$objectname.fieldname.seconddegree

Where objectname is the name of the tab or object (Prospect, Account, Contact, etc.), fieldname is the name of the field (owner, description, etc.) and seconddegree is the name of the second-degree related object

Examples

• To include the email address of a primary contact in a prospect, use this syntax:

$prospect.primary_contact_id.email

• To get the tax_type of an autopolicy insurer, use this syntax:

$autopolicy.insurer.tax_type

Where 'autopolicy' and 'insurer' are objects, and 'tax_type' is a field in the 'insurer' object

Template Variable Resources

Learn more about Template Variables:

• Template Variable Tool
• Insert Images, Charts, and Template Variables into Print Templates
• Template Variables for Component Actions
• Template Variables for Actions Using Execute JavaScript
• Template Variables in Campaigns
• Template Variables in Email Templates
• Template Variables in Workflows
• Template Variables in Service Provider Email Messages