API Calls Log

API Calls Log

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API Calls Log
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Settings > Monitor > API Calls Log
Settings > Monitor > Global API Calls Log

The API Calls Log tracks the number and type of API calls for each Tenant on a daily schedule. The API Call Log data is used to bill Tenants based on usage.


API Calls Log

Two types of logs are available:

API Calls Log
Tracks the number and type of daily API Calls
Global API Calls Log
Available to ISVs, tracks the number and type daily API Calls for each Tenant managed by the ISV

Both logs include these fields:

  • Date Created
  • Number of API Calls
  • Add
  • Update
  • Delete
  • Get
  • Search
  • Mobile

Additional information:

  • A log of the time (in ms) is also included for each call
  • Average Add Response Time
  • Average Delete Response Time
  • Average Get Response Time
  • Average Response Time
  • Average Search Response Time
  • Average Update Response Time
  • Average time for each call and total weighted average for all the calls (not included in the Global Calls Log.)

API Calls - Considerations

  • API Calls are reported daily
  • API Calls are logged and available for review within 1 hour (60 minutes)
  • Calls are logged in the Pacific Time Zone.
    So calls for a Customer in the European Time Zone could have a time that is shown as occurring the previous day, depending on when it was made. For example, London is 8 hours ahead of the Pacific Time Zone, so API calls are logged with a time 8 hours later. Calls made on March 13th, from 12:00 AM to 8:00 AM are logged with a date of March 12th. Calls from 8 AM to midnight are logged the same day.
  • API Calls are logged from platform elements: Classes, Page, Sites, REST API
  • Each API Call (Add, Update, Delete, Get and Search) is logged
  • A log entry is made for each call, regardless of status (success or failure)
  • When a Web Form submits a record to the platform, it counts as one ADD call.
  • The count for the SearchRecords API depends on the number of records fetched.
  • Every 25 records counts as one search call.
  • A return of 0 records counts as one search call.
  • Group Actions like Mass operations are not considered as API Calls.

View an API Call Log

  1. Click Settings > Monitor
  2. Choose one of the following options:
    • API Calls Log
    • Global API Calls Log
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