Company Information

Company Information

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Company Information
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Settings > Administration > Company Information

The Company Information area defines the company's identity in the platform.


Users that have the Manage Company Capabilities permission can edit Company Information 


Manage Company Information

To edit company information:

  1. Click Settings > Administration > Company Information
  2. Click the [Edit] button.
    The Update Company Information page opens
  3. Specify information in the following sections
  4. When complete, click [Save]

Basic Information

Tenant ID
The unique ID assigned to your organization's tenancy on the platform. (This identifier distinguishes your organization's space from all others. It is occasionally needed when using the platform APIs.)
Company Name
The name of the company. This field accepts only alphanumerics, spaces, and hyphens (-).
The street address of the company
The city where the company is located
The state where the company is located
Postal/Zip Code
The postal or zip code for the company
The country where the company is located

Locale Information

Date Format
Choose a date format from the drop-down list. See Date Format for more information
Currency Symbol
Enter the currency symbol for your location
Time Zone
Choose your time zone from the drop-down list

Customer Support Setup

Copy Support Emails To
The email addresses of individuals who will be informed regarding any support-related communication with users. You can add multiple email addresses, separated by commas.

Email Settings


Specify the email addresses of individuals who need to be informed regarding any import status notification.

System Notification Email Addresses
Comma-separated list of email addresses to which system notifications will be sent
Enable Email Tracking
Check Yes to enable Email Tracking; email messages will appear in the Related Information section of a record
Enable Workflow Processing by Email
If checked, allows Workflow actions to be initiated via Email


Set up a "catch-all" mailbox in a separate domain to accept messages of the form

  • Messages are deleted from the mailbox after they are read, so you don't want to use your standard mailboxes.
  • A catch-all mailbox collects everything sent to the specified domain.
    (That way, you don't have to set up a separate mailbox for each user.)
  • Using a separate domain ensures that none of your regular mail goes into the catch-all mailbox.

Learn more: Catch-all mailboxes

Compliance Bcc Email(s)
Enter an address or list of addresses to receive a "blind", or hidden, copy of all outbound messages. (Typically, the address goes to an archive where messages are stored, to document compliance with various government-mandated standards.)
  • This setting does not apply to user-related outgoing messages--for example, those pertaining to password and registrations.
  • It does not apply to messages sent as part of a Marketing Campaign.

Starting Application Settings

Specify starting application for new and existing users

Starting Application
Choose the default application that opens when users log in

Versioning Settings

Enable Versioning
If checked, enables Versioning

Logging All Access Settings

Log All Record Access
If checked, enables Enhanced Security Audit to log all record access attempts
Log All Access Violations
If checked, enables Enhanced Security Audit to log all access violations

Relay Feed Settings

Enable Relay
Enable the Relay social networking application.
It is typically disabled by default, but a Service Provider can choose to enable it for new tenants, using Service Settings.
Feed Retention
The number of days after which a post will be deleted:
  • The default is 365 days
  • You can change it from 0 to 999 days
  • The recycling cron job runs only once a week, so even if the value is zero, a post may be retained for a few days.
Enforce Team Hierarchy
If enabled, users can see and follow only members of the teams they belong to (and subteams, or "child teams", of those teams). If disabled, all users can be seen and followed.

Stylesheet Settings

This section appears if the Service Provider has enabled Custom Stylesheet for the tenancy.

URL for Custom Stylesheet
Specify the URL for a CSS stylesheet to control how the platform appears to your users.

Record Information

This section records the date and time that the company information record was created, when it was modified, and by whom.

Financial Periods

A list of fiscal years is displayed. Choose any year and select the starting day of each period in the year. In your organization, the fiscal year might start on January 1, April 1 or September 1. A thirteenth month is provided for fiscal years that do not match a 12-month calendar year beginning in January.

The periods defined here are used when reporting by financial period.

Learn more: Report Filter#Filter by Date
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