Opportunities

An opportunity is a product or service that has the potential for providing sales and revenue. You can track each of these opportunities quickly and easily through the Opportunities tab.

About Opportunities

• Track the progress associated with an opportunity from the time it opens (and is discussed with contacts) to the time it closes, either as a won or lost sale
• Create an opportunity after you have identified a prospect, converted it to an account, and have developed contacts (from either the prospect or account)

The opportunity can evolve into a proposal and, potentially, a contract.

Working with Opportunities

Add an Opportunity

Multiple opportunities can be open within one account or prospect, based on different items you expect to sell. You can add a new opportunity from an Account, or from the Opportunities tab.

Before you create an opportunity, you must have Products available to include in the proposal and contract. You may want to have Price Books available for this opportunity as well.

To Add an Opportunity:

1. Click the [New Record] button
2. Complete the required fields. Note that some fields may be automatically populated, depending on the information available.

   Opportunity Name

   Descriptive name of the Opportunity

   Related To

   Choose either Account or Prospect

   Enter the name associated with the Account or Prospect, and click the Lookup button to select which one it is related to.

   Primary Contact

   Name of the Primary Contact. The default selection in the Lookup window is the Primary Contact name that appears in the record for this prospect or account.

   Close Date

   Expected closing date (when the sale is made)

   Prospect Source

   How you received the information. Choose from available options: Advertisement, Cold Call, Direct Mail, Employee Referral, External Referral, Partner, Public Relations, Seminar, Trade Show, Web, Word of Mouth, Other. These options can be changed by the System Administrator. Learn More: Available Permission Rights

   Stage

   Choose the Stage in the sales process. For example: Prospecting, Qualification, Proposal, Negotiation, Closed Won, Closed Lost. These options can be changed by the System Administrator. Learn More: Available Permission Rights

   When you select the Stage, the Probability that this will result in sales revenue appears automatically. See Forecast for more information.

   Probability

   Likelihood that a sale will be made Probability

   Amount

   Value in local currency of the opportunity

   Description

   Describe the nature of the opportunity

3. Select a Prospect Source and enter a Description, if desired.
4. Click the Save button.

   The detail page for the new opportunity appears in the Opportunities tab. The new opportunity and contact names are also added to the record for this account or prospect under Related Information.

Add a Product to an Opportunity

1. In the Opportunities tab, click on the opportunity to which you want to add products.
2. Click the [Manage Products] button under Related Information.
   The Manage Products for Opportunity page opens, which reflects the opportunity name and the account or prospect with which it is associated.
3. In the Products Information section, select the Price Book and Product you want to add.
   The Description, Price, Units (minimum number of units required in this price book), and the Amount fields are populated automatically
4. Click [Save].
   The product is added to the list of Products appearing in the record for that opportunity.

Learn More

• Products
• Price Books
• Show Opportunity in Log Activity, configured via Teams